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What if I need to return my order?

Return Policy, Exchange Policy,
Limited Trouser Returns

Return Policy

  • You may return an item in its original condition for a refund or credit within 15 days of receiving.
  • The item must not have been worn or altered in any way and must have its original tagging and labeling in place.
  • All returns must be accompanied by the original packing slip.
  • After a return has been received, it will take 1-2 weeks to process.
  • Note: If no specific refund request is made, you will be issued a Gift Certificate code as a credit to use on your next purchase. If you wish to have your credit card refunded, write "Refund Credit Card" in the bottom section of the exchange form. 
  • We suggest using insured Parcel Post for your protection. What if I need to exchange my order?
  • Just send your items back to our warehouse in the original condition.
  • Make sure to include your exchange instructions and a copy of the original order form.
  • On exchanges you pay to get the items back to us and we pay shipping to get them back to you the second time. Limited Returns On Trousers
  • As a service to our customers we hem trousers to specified lengths free of charge.
  • However, due to the fact that hemmed trousers are irreparably altered, they cannot be returned for credit or exchanged.
  • If you plan to take advantage of our complimentary hemming service please make sure to measure your inseam carefully.
  • Return & Exchange Form [adobe pdf]
  • Return & Exchange Form [word doc]

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